Service and Refund Policy
At Coffee Embassy, we stand by the quality of our coffee and service. If you are not completely satisfied with your experience or purchase, we are committed to making it right, whether that’s replacing the product, offering an alternative, or providing a refund.
Returns
We offer returns and refunds on purchases for 30 days after purchase. To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging. To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We will replace items that are defective or damaged. If you need to exchange it for the same item, send us an email at hello@coffeeembassy.co.nz and send your item to: 107 Fitzgerald Avenue, City Central Christchurch Canterbury NZ 8011.
Warranties
We offer warranties in line with the product manufacturer’s terms and conditions. Please contact us if you have purchased a piece of equipment through us and we will be in contact with next steps.