SUBSCRIPTIONS

Our range of Pay As You Go coffee subscriptions has something to suit everyone.

Blends | Simply select your favourite Blend or Decaf, set your frequency, and we'll do the rest. Can't decide? Start with a Blends Rotating Subscription until you've found your favourite, or maybe you'll like to keep switching it up! These coffees are best suited to espresso, stovetop and plunger brewing.

Single Origin | Join our monthly Single Origin Coffee Subscription and you'll recieve a different, interesting coffee every month - usually a 250g bag, occasionally a slightly smaller bag of something a bit special.  For more frequent deliveries, we'll send a rotation of our current offering to keep things interesting. We generally recommend these coffees for any filter brewing, however if you enjoy a fruity, light roast espresso, we encourage experimenting with our singles!

Check out our range of subscriptions below, and scroll down for our FAQs. If you have any other questions, feel free to flick us an email at orders@coffeeembassy.co.nz

FAQs

How does payment work?

Pay as you go subscriptions are charged as per delivery frequency. Pay for the first one at checkout, then we'll automatically charge your card at your chosen frequency and get your coffee on the way.

How do shipping costs work?

We offer better rates on shipping for our subscriptions as a thank you for your loyalty.

Pay As You Go subscriptions

Receive half price shipping on urban addresses.

There is an additional cost for rural addresses, please ensure you select the correct shipping method if you have a rural address or we will unfortunately have to amend this before dispatch.

If you're looking to minimise shipping costs, we recommend ordering larger amounts less frequently, such as 1kg delivered monthly rather than 250g weekly!

Rotating Subscriptions

Our "Rotating Blends" and "Single Origin" subscriptions have shipping included in the price for urban addresses, and a small surcharge for rural addresses.

How do I log in to my account?

To access the subscription portal, log into your account using icon in the top right corner of our website, or use this link.

Once you've signed up to a subscription, simply log into your account to see your subscription details. You can easily skip, pause, switch or cancel your deliveries at any time from your account page, or add one-off extras for your next delivery.

Can I pause or cancel a subscription?

Yes, of course. You can pause or cancel a subscription any time you want in the customer portal.

How can I skip or reschedule a charge?

You can skip or reschedule the charge for recurring subscriptions in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

Can I add products to my subscription?

Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method. The payment will be tried 3 times with a day in between each attempt. The subscription will be automatically cancelled if the payment is not fulfilled after 3 attempts. If you're unable to pay for your subscription we recommend pausing it until the payment can process to avoid your subscription from cancelling automatically.

I have more questions!

Flick us an email at orders@coffeeembassy.co.nz with any other questions you have about subscriptions. We're always happy to help.